Thank you for shopping handmade! Each piece of beaded jewelry is crafted by hand and packaged with love. Please review my shipping guidelines below before placing your order.
📦 1. Processing Times
- Ready-to-Ship Items: Orders containing pre-made jewelry are processed and dropped off at the post office within 3-5 business days of purchase.
- In the event the order includes a backorder, please allow up to an additional week to complete handmade items. If lead times for components take longer than that, I will reach out to you and provide you ad-hoc information.
- Made-to-Order & Custom Items: Jewelry items that require custom bead stringing, sizing, or personalization take between 1–2 weeks to craft before they ship.
- Custom printed items take between 1-2 weeks to complete, depending on when the customer information (pictures, design requests, etc) are finalized
- Note: “Business days” do not include weekends or federal holidays.
🚚 2. Shipping Rates & Delivery Estimates
I ship all orders via USPS ground from Illinois, USA. Shipping charges are calculated at checkout based on your delivery address. Please note that the below is standard information and it’s dependent upon the carrier. We are not responsible for delays caused by weather or other issues affecting them.
- Standard Shipping (e.g., USPS Ground): Takes roughly 3–5 business days after processing. Includes a tracking number.
- Priority Shipping ([e.g., USPS Priority Mail]): Takes roughly 1–3 business days after processing. Includes a tracking number.
- Free Shipping: I offer free standard shipping on all orders over $50 (before taxes and after discounts).
🌍 3. International Shipping
- I currently do not ship outside the U.S.
📍 4. Tracking Your Order
Once your jewelry is packaged and shipping label is printed, you will receive an automatic email containing your tracking number. Please allow up to 24 hours for the shipping carrier to update the tracking status.
🛑 5. Incorrect Shipping Addresses
Please double-check your shipping address during checkout! If you notice an error, contact me immediately at createdbyemme@gmail.com.
- If your order has not shipped yet, I will happily update the address.
- If your order has already shipped, I cannot retrieve it. If the package is returned to sender due to an incorrect address, the customer will be responsible for paying the shipping fee to mail it a second time.
📦 6. Lost, Stolen, or Damaged Packages
- Damaged in Transit: If your jewelry arrives broken due to rough handling during transit, please email me at createdbyemme@gmail.com within 48 hours of delivery with a photo of the damaged item and packaging. I will work with you to repair or replace it!
- Lost or Delayed: Once your package is scanned into the postal system, it is in the hands of the shipping carrier. I am not responsible for carrier delays or lost packages. If your package is stuck or missing, please contact the carrier directly using your tracking number to open an investigation.
- Stolen Packages: If your tracking says “Delivered” but you cannot find it, please check with neighbors or your local post office. I cannot refund or replace items that are marked as successfully delivered.